Terms of Service

Effective Date: April 20, 2026  |  Last Updated: April 20, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Pizzana ("we," "us," or "our"), governing your access to and use of the website pizz-pizzana.click and all services, content, features, and functionality offered through or in connection with the Site (collectively, the "Services").

By accessing the Site, clicking any "I Agree," "Submit," "Place Order," or similar button, or by otherwise using any portion of the Services, you affirm that:

• You are at least eighteen (18) years of age, or the age of majority in your jurisdiction, whichever is greater;
• You have the legal capacity to enter into a binding contract;
• You are not barred from receiving services under the laws of the United States or any other applicable jurisdiction;
• You have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are accessing or using the Site on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case the terms "you" and "your" shall refer to that entity.

2. Description of Services

Pizzana is a food service business operating in the United States. Through the Site pizz-pizzana.click, we offer the following services to our customers:

• Online Menu Browsing: Users may browse our full menu of food and beverage offerings, including pizzas, appetizers, desserts, beverages, and other items available from time to time.
• Online Ordering: Users may place orders for pickup or delivery directly through the Site, subject to availability in your area and applicable delivery zones.
• Account Management: Users may create a personal account to save preferences, track order history, manage payment methods, and receive personalized promotions.
• Promotions and Loyalty Programs: From time to time, we may offer discount codes, promotional offers, loyalty rewards, or special deals accessible through the Site.
• Customer Support: Users may contact our customer service team through the contact information provided on the Site.
• Informational Content: We provide information about our business, locations, hours of operation, ingredients, and related food service content.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without prior notice, without liability to you or any third party. Menu items, prices, availability, and delivery zones are subject to change without notice.

We make every effort to describe and display our food products accurately; however, actual products may vary slightly from images or descriptions on the Site. We do not warrant that product descriptions or other content on the Site is accurate, complete, reliable, current, or error-free.

3. User Accounts and Registration

Certain features of our Services may require you to register for an account. When creating an account, you agree to:

• Provide accurate, current, and complete information as prompted by the registration form;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Maintain the security and confidentiality of your login credentials;
• Accept all responsibility for all activities that occur under your account, whether or not authorized by you;
• Immediately notify us at [email protected] of any unauthorized use of your account or any other breach of security.

We reserve the right to suspend or terminate your account at our sole discretion, including if we reasonably believe that information you have provided is inaccurate, false, or incomplete, or if you have violated any provision of these Terms.

You may not share, transfer, or assign your account to any other person or entity. One person or legal entity may not maintain more than one active account unless expressly permitted by us in writing.

4. User Obligations and Prohibited Activities

By using the Site and Services, you agree to comply with all applicable federal, state, and local laws and regulations, and with these Terms. You agree to use the Site solely for lawful purposes and in a manner that does not infringe the rights of others.

4.1 General Obligations

You agree to:

• Provide truthful and accurate information in all communications and transactions with us;
• Pay for all orders and services you request through the Site;
• Use the Site only for your personal, non-commercial use, unless expressly authorized in writing by us;
• Comply with all applicable laws and regulations regarding your use of the Services.

4.2 Prohibited Activities

You expressly agree that you will NOT:

• Use the Site for any unlawful purpose or in violation of any applicable local, state, federal, or international law or regulation;
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
• Use the Site to transmit any unsolicited commercial communications ("spam"), chain letters, or other unauthorized communications;
• Attempt to gain unauthorized access to any portion of the Site, other accounts, computer systems, or networks connected to the Site;
• Use any automated means, including robots, spiders, crawlers, or scraping tools, to access, monitor, copy, or collect content from the Site without our prior written consent;
• Interfere with or disrupt the integrity or performance of the Site, servers, or networks connected to the Site;
• Introduce any viruses, malware, ransomware, Trojan horses, or other harmful or malicious code to the Site;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Site;
• Collect or harvest any personally identifiable information from the Site without authorization;
• Post, upload, or transmit any content that is defamatory, obscene, abusive, offensive, harassing, threatening, or otherwise objectionable;
• Frame or mirror any portion of the Site without our prior written consent;
• Manipulate, forge, or otherwise alter any order confirmation, receipt, or pricing information;
• Place fraudulent orders or orders without genuine intent to receive the food products;
• Use the Site in any manner that could damage, disable, overburden, or impair its functionality.

Violation of any of the above prohibited activities may result in immediate termination of your account, refusal of service, and may expose you to civil and/or criminal liability under applicable law.

5. Ordering, Payment, and Pricing

5.1 Order Placement

By placing an order through the Site, you make an offer to purchase the food items in your order at the prices listed. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product information, or suspected fraudulent activity.

You will receive an order confirmation via email after placing your order. This confirmation constitutes acknowledgment of receipt of your order, not acceptance. Acceptance of your order occurs when we begin preparing your food items.

5.2 Pricing

All prices listed on the Site are in United States Dollars (USD) and are subject to change without notice. Prices displayed at the time of order placement will be charged to you. We strive to ensure pricing accuracy but reserve the right to correct any pricing errors at any time. In the event of a pricing error, we will notify you and give you the option to proceed at the correct price or cancel your order.

Applicable sales taxes, delivery fees, service fees, and other charges will be added to the order total and clearly displayed before you complete your purchase.

5.3 Payment Methods

We accept payment through the methods listed on the Site at the time of purchase, which may include major credit cards, debit cards, and other electronic payment methods. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information is accurate and complete;
• You authorize us to charge the applicable amount to your payment method.

We use industry-standard encryption and security protocols to protect your payment information. We do not store complete credit card numbers on our servers.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once preparation has begun. If you have a concern about your order, please contact us immediately at [email protected]. Refunds or credits may be issued at our sole discretion in cases of incorrect orders, food quality issues, or non-delivery.

6. Delivery and Pickup

Delivery availability, zones, and estimated delivery times are subject to change and may vary based on your location, weather conditions, driver availability, and other factors. Estimated delivery times are not guaranteed.

You are responsible for providing accurate delivery address information. We are not liable for failed deliveries resulting from incorrect address information provided by you. If a delivery attempt is unsuccessful due to circumstances on your end, we may charge a re-delivery fee or cancel the order without refund.

For pickup orders, you agree to pick up your order within a reasonable time frame as specified in your order confirmation. We are not responsible for food quality or temperature if pickup is delayed beyond the specified pickup window.

7. Intellectual Property Rights

All content on the Site, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, data compilations, software, and the overall design and layout of the Site (collectively, "Intellectual Property"), is the exclusive property of Pizzana or its licensors and is protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark laws, and trade dress protections.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site solely for your personal, non-commercial use in connection with the Services. This license does not include:

• Any resale or commercial use of the Site or its content;
• The right to copy, reproduce, modify, create derivative works from, or publicly display any content on the Site;
• The right to use data mining, robots, or similar data-gathering and extraction tools;
• Any use of the Site or its content other than for its intended purpose.

The Pizzana name, logo, trademarks, service marks, trade names, and trade dress used on the Site are proprietary marks of Pizzana. Nothing in these Terms shall be construed as granting any license or right to use any trademark, logo, or trade name without our prior written permission.

Any unauthorized use of the Intellectual Property is strictly prohibited and may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. We will aggressively enforce our intellectual property rights to the fullest extent of the law.

If you believe that any content on the Site infringes your intellectual property rights, please notify us at [email protected] with the information required under the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

8. Food Safety, Allergens, and Dietary Information

We are committed to providing accurate information about our food products; however, we cannot guarantee that any food item is completely free from allergens or cross-contamination. Our food is prepared in kitchens that handle common allergens including but not limited to gluten, dairy, eggs, tree nuts, peanuts, soy, shellfish, and fish.

If you have a food allergy, intolerance, or dietary restriction, you must inform us at the time of ordering and contact us directly to confirm whether a specific item is appropriate for your dietary needs. We do not accept liability for adverse reactions to food products resulting from a failure to disclose allergies or dietary restrictions at the time of ordering.

Nutritional information provided on the Site is for general guidance only and may not be completely accurate. Values may vary based on preparation methods, portion sizes, and ingredient substitutions.

9. Disclaimers and "As-Is" Basis

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ALL SERVICES, CONTENT, AND MATERIALS PROVIDED THEREIN ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PIZZANA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT ON THE SITE;
• WARRANTIES THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, OR FREE FROM OTHER HARMFUL COMPONENTS;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED;
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE OR SERVICES.

We do not warrant or make any representations regarding the use or the results of the use of the Site in terms of correctness, accuracy, reliability, or otherwise. You assume the entire risk associated with using the Site and Services.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIZZANA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, CONTRACTORS, OR AFFILIATES BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR ANTICIPATED SAVINGS;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF THE SITE OR SERVICES;
• UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN;
• INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE;
• BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED THROUGH THE SITE;
• ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE.

IN JURISDICTIONS WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES IS NOT ALLOWED, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

IN ANY EVENT, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE OR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US FOR THE SPECIFIC ORDER OR SERVICE GIVING RISE TO THE CLAIM IN THE THIRTY (30) DAYS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED UNITED STATES DOLLARS ($100.00), WHICHEVER IS LESS.

The limitations of liability set forth in this section are fundamental elements of the basis of the agreement between Pizzana and you. We would not be able to provide the Services on an economically reasonable basis without these limitations.

11. Indemnification

You agree to defend, indemnify, and hold harmless Pizzana, and its respective officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and successors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Site or Services, including but not limited to information submitted by you;
• Your violation of any applicable law, rule, or regulation;
• Your violation of any third-party rights, including without limitation any intellectual property rights or privacy rights;
• Any claim that your use of the Site caused damage to a third party;
• Any content you submit, post, or otherwise transmit through the Site;
• Your willful misconduct or negligence.

This indemnification obligation will survive these Terms and your use of the Site. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate fully with us in asserting any available defenses.

12. Governing Law and Jurisdiction

These Terms and any disputes arising out of or related to these Terms, the Site, or the Services shall be governed by and construed in accordance with the laws of the United States and applicable state law, without regard to conflict of law principles.

For any legal proceedings not subject to arbitration as described in Section 13, you consent to the exclusive personal jurisdiction and venue in the federal and state courts located within the United States, and you waive any objection to such jurisdiction or venue, including any objection based on inconvenient forum.

These Terms shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.

If you are a consumer located in a state with consumer protection laws that provide additional rights or remedies, nothing in these Terms is intended to waive those rights where such waiver would be prohibited by applicable law. Users located in California may have additional rights under the California Consumer Privacy Act (CCPA/CPRA) and other California consumer protection laws.

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to attempt to resolve any dispute informally by contacting us at [email protected] with a written description of your claim. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice. If the dispute is not resolved within that period, either party may proceed to formal dispute resolution as described below.

13.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except for claims that may be brought in small claims court, and except as otherwise provided herein, any and all disputes, claims, or controversies arising out of or relating to these Terms, the Site, or the Services shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall be conducted in the United States.

The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND PIZZANA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Pizzana agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

13.4 Jury Trial Waiver

FOR ANY DISPUTES NOT SUBJECT TO ARBITRATION, YOU AND PIZZANA KNOWINGLY AND VOLUNTARILY WAIVE THE RIGHT TO A TRIAL BY JURY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

14. Third-Party Links and Services

The Site may contain links to third-party websites, applications, or services that are not owned or controlled by Pizzana. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policy of any third-party website or service that you visit. The inclusion of any link on our Site does not imply endorsement, approval, or recommendation of the linked site or service by Pizzana.

We may use third-party service providers to facilitate aspects of our Services, including payment processing, delivery logistics, and analytics. These third parties are bound by their own terms and privacy policies and are not agents of Pizzana for any purpose.

15. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by this reference. Our Privacy Policy describes how we collect, use, store, and share your personal information in connection with your use of the Site and Services. By agreeing to these Terms, you also consent to the practices described in our Privacy Policy.

We are committed to compliance with applicable United States privacy laws, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 45 et seq.) regarding unfair or deceptive practices, and, where applicable, the California Consumer Privacy Act (Cal. Civ. Code § 1798.100 et seq.) as amended by the California Privacy Rights Act (CPRA).

16. Term and Termination

These Terms shall remain in full force and effect while you use the Site or maintain an account with us. They will continue to apply to all past transactions and interactions with the Site.

We reserve the right to, in our sole discretion and without notice or liability:

• Terminate your access to all or part of the Site at any time and for any reason, including without limitation if you breach these Terms;
• Suspend or disable your account;
• Remove or edit any content you have submitted to the Site;
• Discontinue the Site or any portion thereof permanently or temporarily.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account will not affect any rights or obligations arising prior to the date of termination, including any outstanding payment obligations.

Upon termination of your access or account, the following provisions of these Terms shall survive and continue in full force and effect: Sections 7 (Intellectual Property), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), 12 (Governing Law), 13 (Dispute Resolution), and 19 (General Provisions).

17. Changes to Terms

We reserve the right, at our sole discretion, to modify, update, or replace any part of these Terms at any time. When we make material changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page;
• Post the revised Terms on the Site;
• Notify registered users via email or prominent notice on the Site, where required by applicable law.

Your continued use of the Site or Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must immediately discontinue your use of the Site and Services.

We encourage you to review these Terms periodically to stay informed of updates. The most current version of the Terms will always be available at pizz-pizzana.click.

18. Severability

If any provision of these Terms is held to be invalid, illegal, unenforceable, or in conflict with any applicable law by a court or arbitrator of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if not capable of such modification, shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected or impaired by the invalidity or unenforceability of any other provision.

The failure of Pizzana to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision, and no waiver of any breach or default of these Terms shall be deemed a waiver of any subsequent breach or default, nor shall any such waiver constitute a modification of these Terms.

19. General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements or policies expressly incorporated herein, constitute the entire agreement between you and Pizzana with respect to the Site and Services and supersede all prior or contemporaneous communications, proposals, representations, and agreements, whether oral or written, relating to the subject matter hereof.

19.2 No Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder, in whole or in part, without our prior written consent. Any attempted assignment in violation of this provision shall be null and void. We may freely assign or transfer these Terms without restriction.

19.3 Force Majeure

We shall not be liable for any delay or failure in performance resulting from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, supply chain disruptions, labor disputes, power outages, internet disruptions, governmental actions, or civil unrest.

19.4 Electronic Communications

By using the Site and providing your email address, you consent to receive electronic communications from us. You agree that all notices, disclosures, agreements, and other communications we send electronically satisfy any legal requirement that such communications be in writing.

19.5 Headings

Section headings in these Terms are for convenience of reference only and shall not affect the interpretation or construction of these Terms.

19.6 Relationship of the Parties

Nothing in these Terms shall be deemed to create a partnership, joint venture, agency, franchise, or employment relationship between you and Pizzana. You have no authority to make or accept any offers or representations on our behalf.

20. Consumer Protection Notice

Nothing in these Terms is intended to limit or waive any rights you may have under applicable federal or state consumer protection laws. The Federal Trade Commission Act (15 U.S.C. § 45) prohibits unfair or deceptive acts or practices in commerce, and we are committed to compliance with all applicable consumer protection requirements.

California residents are advised that under the California Consumer Privacy Act (CCPA), as amended by the CPRA, you may have rights including the right to know, the right to delete, the right to opt-out of the sale of personal information, and the right to non-discrimination for exercising your privacy rights. Please refer to our Privacy Policy for more information or contact us at the information below.

21. Contact Information

If you have any questions, concerns, or feedback about these Terms of Service or our Services, please contact us through any of the following methods:

We will make every effort to respond to your inquiries within five (5) business days. For urgent matters related to food safety or order issues, please contact us as soon as possible.